My page or content isn't loading. What should I do?

Updated 1 month ago by Ighor Melo

If your page or content isn't loading there are some things you can try before sending us a message:

  1. Make sure that the URL you're trying to access is correct;
  2. Open the page or content on an Incognito Window: To do this you only need to press Ctrl + Shift + N (Windows and Linux) or ⌘ + Shift + N (Mac);
  3. Clear Cache & Cookies: To do this you just need to press Ctrl + Shift + Del (Windows and Linux) or Shift + ⌘ + Del (Mac). Remember to check the boxes according to the image below and select the time range.
After clearing your cache, you may need to enter your login information again and pages may take longer to load.

If it's still not working please contact support.


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