Skore use cases

Updated 2 months ago by Luiza Aduan

Our use cases

To make it clear how pages (and their blocks) can be used, we have separated some examples of how Skore customers use this feature in training programs, highlighting the use cases of Onboarding, Corporate University and Knowledge Hub.

Onboarding

The Onboarding use case has the goal to instruct the new employee about everything they need to know to start a new journey in the company.

By talking to experienced training leaders, we realized that much of the information a new employee needs to know is passed on by those who have been with the company for the longest time. However, when this process repeats itself many times (either through company expansion or turnover), it is noteworthy that the quality of this task decreases, because this person often stops working to explain the workflow to the novice.

And that's where the Onboarding use case comes in handy.

Can you imagine gaining back your team's productivity by keeping all the materials a new employee needs to know on a site to consume? And getting to evaluate and track this new employee's development?

Wouldn't that be awesome?

SKORE TIPS:

Here are some tips of which contents are usually used in Onboarding:

  • Company's internal policies;
  • Holiday and payment policy;
  • Company's presentation (Mission, vision and values);
  • Useful work tools and best practices;
  • Playbooks, customer journey, workflow;
  • Company success cases and why do people hire them;
  • Company's pitch;
  • Mandatory courses;
  • Presentation and training of specific daily tools;
  • Focal points within the company (who I talk to and when ...).
Using Skore for Onboarding

Companies that use this use case often use the Missions tool to welcome the user.

In addition, they also use pages to improve their employees' experience.

In pages, it is very common to use the recommendation system, in which the page presents random contents to different people.

Corporate University

The Corporate University's business model is focused on the employee's development. It's possible to create a career path and make courses available for all areas.

Unlike the Onboarding business model where only essential, day-to-day information is presented to the new user, the university model is for ALL USERS.

It can be used, for example, to follow the career path of employees, or just to make non-mandatory but nonetheless interesting tools that can be useful for employee development and performance accessible.

Imagine that you are a Junior Analyst and want to be promoted to a Senior Analyst, in addition to external factors such as goals and results, what are the essential requirements that you must meet to qualify for the position? A data analysis course? An advanced Excel course? A high score on a knowledge test made by your company?

What if all those courses were available to you on one platform? That would be very interesting, wouldn't it?

This method relies both in the employee's willingness to develop, as well as in the company's differential to offer this knowledge and thus further qualify and engage its employees.

SKORE TIPS:

The most common contents and tracks for this use case are:

  • Google Sheets / Excel training;
  • Data analysis;
  • Power BI;
  • Programming;
  • Digital marketing;
  • Corporate Finance;
  • Area Glossary;
  • Statistics;
  • People development;
  • Assertive Communication;
  • Leadership course;
  • Efficient reading
  • Innovation;
  • Creativity.
Using Skore for Corporate University

Companies that use this use case often use the Missions tool to make courses available. For advanced use cases, it is possible to implement a team automation feature, where, through answering questions, users are directed to different courses based on their interests.

In addition, they also use pages to enhance their employees' experience with interesting market articles and insights.

In pages, it is very common to use the recommendation system, in which the page presents random contents to different people.

Knowledge Hub

Last but not least, there is the Knowledge Hub use case, which is nothing more than a place where employees can consume knowledge in a liquid way, that is, without a pre-established order.

This is a very interesting model for when the company wants to leave some materials available for consultation, or when it wants to share achievements and news about the company or the market in general.

It's like a news feed about the company and the market.

SKORE TIPS:

The most common contents in this case are:

Consultation Materials: 

  • FAQ;
  • Business scripts;
  • Useful websites for day-to-day routine;
  • Useful information.

Relevant content:

  • Company news on media channels;
  • TED Talks;
  • Minutes of monthly meetings;
  • Interesting news shared by the manager with the team.

Other materials:

  • Birthdays of the month;
  • Space for vacancies and recommendations;
  • Company terms and policies;
  • Communication channels.
Using Skore for Knowledge Hub

Companies that use this use case often use pages to enhance their employees' experience with compelling market articles and insights.

In pages, it is very common to use the recommendation system, in which the page presents random contents to different people.

Managers are experts and share interesting stories from the market and day-to-day to let the user know about all the news. 


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