I forgot my password. What should I do to recover it?

Updated 3 weeks ago by Ighor Melo

If you forgot your password, simply follow the steps below to recover it:

  1. On the login page click on Forgot my password;
  1. Next, insert your e-mail or username and click on Recover password;
  1. You will receive a password recovery e-mail. Click on the link provided in the e-mail and enter a new password. Remember that it must be at least 6 characters;
  2. Then you just need to log in with the new password.
Don't use the recovery link more than once, because it won't work. If you need to recover your password again, redo all the steps.


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